Refund policy

Refund Policy

Every shirt we make is printed to order, one at a time, with a strange animal on it. We want you to be happy with yours. If something went wrong on our end, we'll fix it.

We'll refund or replace:

• Items that showed up wrong (wrong size, wrong color, wrong animal entirely)
• Items that arrived damaged, misprinted, or defective

What we can't cover:
Because each item is made after you order it, we can't take back shirts that arrived exactly as ordered. Double-check your size before checkout. The raccoon does not accept returns for buyer's remorse.

How to request one:
Email us at support@chupacabraclothingcompany.com within 30 days of delivery. Include your order number and a short description of the problem. For damaged or misprinted items, attach a photo — one clear shot of the issue is usually all we need.

Once we've reviewed it, we'll either send a replacement or refund you to your original payment method. No shipping the item back to us unless we specifically ask.

This policy may be updated at any time without notice. For the current version, email support@chupacabraclothingcompany.com.

To keep your gear looking right for the long haul, follow the care instructions included with your order.